At Joy of Cleaning, we are committed to delivering exceptional cleaning services that meet and exceed our clients’ expectations. We stand by the quality of our work and are proud to offer a 110% money-back guarantee to ensure your complete satisfaction. Terms and Conditions below:
1. Initiating a Complaint:
• To be eligible for our 110% money-back guarantee, clients must open a complaint within 24 hours of the completion of the cleaning service.
• Complaints can be opened by contacting our customer service department via phone at 813 934 7205 or by email at contact@joyofcleaning.com
2. Assessment and Revisit – Non-negotiable step within this policy.
• Upon receiving your complaint, our team will promptly assess the issue (client must send pictures of the issues stated) and work with you to schedule a convenient date and time for a revisit by our cleaning team.
• During the revisit, our cleaning professionals will address and rectify any aspects of the service that did not meet your expectations or were not completed to your satisfaction.
3. Client Satisfaction:
• After the revisit, if you are still unsatisfied with our services, you are eligible for a 110% refund of the total service cost. This includes a 100% cash refund of the service cost and an additional 10% of the service cost provided in the form of a gift card.
• The refund and gift card will be processed and issued within 7 business days from the date of the revisit.
4. Exclusions:
• Our 110% money-back guarantee does not cover issues related to pre-existing damage that was present before the cleaning service.
• This guarantee is only valid for services performed by Joy of Cleaning, and not for any additional or unrelated services.
• Any alterations or changes made to the initial cleaning service by the client after the initial service may void this guarantee.
5. Notification of Unsatisfactory Service:
• It is essential to communicate any concerns or dissatisfaction regarding the cleaning service promptly. Failure to report issues within the specified 24-hour timeframe may result in the voiding of the guarantee.
We are dedicated to providing you with a clean and comfortable living or working environment, and we appreciate your trust in our services. If you have any questions or concerns about our 110% Satisfaction Policy, please don’t hesitate to contact us. Your satisfaction is our top priority.
Thank you for choosing Joy of Cleaning for your cleaning needs.
