Frequently Asked Questions

Our cleaning service pricing is tailored to your specific needs and varies based on factors such as the size of your home, its current cleanliness condition, and any add-ons you may require (which are quite popular if we may add). To receive an accurate estimate, simply fill out the request form, and our dedicated sales team will be in touch within 10 minutes to discuss your personalized cleaning plan.

If you’re lucky, yes 🙂 Typically though no. We often have a very full schedule and wait time for an appointment may vary from week to week as we have quite a mix of one-time jobs and regular clients who have multiple cleanings per month on a specific schedule. We suggest booking as far in advance as you’re able.

Simply click the “Book Now” button in the upper right hand corner of our website, or contact us through the “Contact Us” page.

It depends on our schedule and workload each day. Usually one, but In some cases if we have an intense workload there will be two or three. It all depends upon the type of cleaning and the staff at hand. You will be notified of the personnel, but please feel free to enquire ahead of time : ) 

Please visit “Our Services” for service offering and detailed descriptions.

Please visit our cancellation & reschedule page for more information

Absolutely! If you need to reschedule your appointment, simply visit our rescheduling page. To ensure smooth scheduling adjustments, we kindly ask for a minimum of three days’ notice. This not only prevents any fees on your end but also allows us to efficiently manage our schedule, ensuring minimal disruption for our valued clients.

Arrival times can fluctuate. As you might imagine, in the business of cleaning people’s individual homes there can be many variables that cause shifts in the schedule, not to mention variables associated with transit in between appointments. We ask that you prepare to allow 1h 30 minutes flex time before or after your scheduled appointment time. Keep in mind that our cleaners will also send you a text message when they’re en route to your house, roughly 10 minutes prior to arrival!

You can make that special request if you would like (in the case that perhaps there are several special instructions), but in most cases no. We may request photos of your house, for example if it’s the first time we’re cleaning for you and you request a “regular cleaning”; we’d like to see the amount of work to make sure that indeed we can fit you in a regular cleaning slot based on the size of your house – in some cases we may suggest it better to start with a deep clean for example. This is determined on a case by case basis during the quote process.

That’s music to our ears! Simply click “Book Now” at the top of the page and choose your preferred cleaning frequency. While weekly cleanings are the most popular choice among our clients, we also offer options for bi-weekly and monthly services. Once you submit your request, our team will promptly reach out to you within 10 minutes with an estimate and guide you through the entire process. So sit back, relax, and get ready to enjoy a JOYful cleaning experience like never before!

We’ve got everything covered and then some! We bring all the supplies, including our own vacuum and garbage bags, so you don’t have to worry about a thing. Occasionally, if we encounter a high ceiling that requires additional reach beyond our standard equipment, we may kindly ask for a ladder. But rest assured, that’s about the extent of it!

Our team members undergo a comprehensive background verification process to ensure the utmost trust and reliability. Additionally, they participate in a rigorous industry-backed training program, guaranteeing professionalism and excellence in service. In addition to our rigorous screening process, Joy of Cleaning Florida is fully bonded, insured, and committed to the highest standards of safety and security.

Short answer, no! We prefer you’re home for at least the start of your first cleaning, so you can meet the team, show them around and explain any specific instructions in person. After that, if you prefer to provide us with a house key, door code, etc. the team can let themselves in and out for all future cleanings without you needing to be there if that’s easier for your schedule! We just ask that if you have pets and expect our team to come in and out without you being there, that pets are contained in a room or crate and any instructions are provided in order to avoid disturbing pets 🙂

Short answer, no! We prefer you’re home for at least the start of your first cleaning, so you can meet the team, show them around and explain any specific instructions in person. After that, if you prefer to provide us with a house key, door code, etc. the team can let themselves in and out for all future cleanings without you needing to be there if that’s easier for your schedule!

While that is our ultimate goal to always have the same team servicing the same houses, we do appreciate your flexibility in knowing that we’re a small team at the moment juggling a jam packed schedule. Our team may need to rotate based on making sure everyone has adequate time off to rest, and to account for sick days and the like. Our team does sometimes need to be moved around to accommodate the schedule as well and unexpected variables.

While our standard operating hours are weekdays, there are occasional opportunities for weekend cleanings if our cleaning technicians are available and willing. While we can’t guarantee availability, you’re welcome to submit a request at least a week in advance, and we’ll do our best to accommodate your needs. If we’re unable to secure a slot, we’ll promptly communicate with you within 24 hours so you can explore alternative options.

Absolutely! We understand that moving into a new home or moving out can be emotional and sometimes challenging, especially with all the mess and memories involved. That’s why we offer specialized cleaning services for both move-in and move-out situations, including thorough oven/stove and fridge cleanings. With us, you can leave the cleaning to the experts and focus on making your transition as smooth and stress-free as possible!

No worries, we do have the A-la-carte cleaning. Just fill out the form here and choose A-la-carte, and we will send you the details.

We offer a 110% satisfaction guarantee. If there are elements of your cleaning you are not satisfied with, please be sure to contact us directly by phone or email WITHIN 24 HOURS of your cleaning to let us know your specific feedback. We’ll get you scheduled for the team to come out and re-clean specific items or areas based on the feedback you provide, at no additional charge to you. If you’re still unsatisfied after the re-cleaning and after talking to our manager, we will refund you in full and plus give you an Amazon gift card worth $25 for trying us out. 🙂

We offer a 110% satisfaction guarantee. If there are elements of your cleaning you are not satisfied with, please be sure to contact us directly by phone or email WITHIN 24 HOURS of your cleaning to let us know your specific feedback. We’ll get you scheduled for the team to come out and re-clean specific items or areas based on the feedback you provide, at no additional charge to you. If you’re still unsatisfied after the re-cleaning and after talking to our manager, we will refund you in full and plus give you an Amazon gift card worth $25 for trying us out.