At Joy Of Cleaning, we believe that the best way to understand and improve our services is by experiencing them firsthand. Our CEO, Donny Minchillo, took this belief to a new level in 2023 with an innovative idea that not only enhanced our team’s understanding of professional cleaning but also reinforced our commitment to delivering the best cleaning service in St. Pete and Tampa.
A professional cleaning service performing a thorough deep cleaning of a bedroom in India.
The Global Cleaning Experiment
Donny’s idea was simple yet profound: he asked our remote admin team, with members from Brazil and India, to hire the best professional cleaning services in their respective countries. The goal was to experience the joy of a clean home and explore the various processes and techniques used by cleaning professionals worldwide. This hands-on approach allowed our team to gain valuable insights into different cleaning methodologies, customer service practices, and operational efficiencies.
Learning from Experience
Each member of our admin team embarked on this cleaning journey with an open mind and a critical eye. They hired top-notch cleaners, opting for the most expensive and deepest cleaning services available, to experience the process from a client’s perspective. They made detailed notes on key highlights and areas for improvement, scrutinizing every aspect of the service from the ease of booking and invoicing to the effectiveness of cleaning techniques.
A professional cleaning team cleaning a kitchen and refreshing a sofa and carpet in India.
Applying Insights to Improve Client Experience
The insights gained from this global experiment were invaluable. Our team shared their experiences, and we collectively identified best practices and innovative solutions that could enhance our services. Whether it was a unique marketing approach or a more efficient cleaning process, each lesson learned was a step toward improving our client’s experience.
Conclusion: A Valuable Investment
Donny’s initiative was more than just an expense; it was a strategic investment in our continuous quest for excellence. By immersing our team in the client’s shoes, we gained a deeper understanding of what makes a cleaning service truly exceptional. This hands-on experience has been instrumental in solidifying Joy Of Cleaning’s reputation as the best cleaning service in St. Pete and Tampa. As we continue to learn and evolve, our clients can rest assured that their homes are in the hands of professionals who genuinely understand the joy of a clean home.
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Reschedule Policy
If you are here to reschedule a cleaning that is NOT currently scheduled within the next 72 hours you’re good to go, no fee .Simply let us know your preferences for rebooking. For all reschedule requests, we ask that you allow a 7-day window to lock in a new slot on the schedule (although if we have an earlier opening we’ll let you know)! If you are rescheduling an appointment that’s appraoching within the next 48 hours, you will be charged for 25% of the quoted cost of your service. If you are rescheduling an appointment that’s appraoching within the next 24 hours, you will be charged for 50% of the quoted cost of your service. Same-day requests to reschedule will be charged 100% of the cost of the booked service. We thank you in advance for your understanding and cooperation, as a small business last-minute gaps in our schedule are very costly. All invoices to be billed in accordance with our reschedule/cancellation policy will be automatically charged to the card on file. We thank you for choosing Joy of Cleaning!
Cancellation Policy
If you cancel your appointment within 48 hours of your appointment date, you will be responsible for 25% of the quoted cost of your service. If you cancel within 24 hours of your appointment, you will be responsible for 50% of the service. Same-day cancellations will be charged 100% of the cost of the booked service. Cancellation within a day puts us in jeopardy of having a gap in our schedule that could have been filled by someone else, and we often have a waiting list. We thank you greatly in advance for your understanding and cooperation. Cancellation fees will be charged automatically to the card on file. Cancellation timing will be determined in accordance with our business hours (week days 8am – 5pm). A text message after 5pm the day before service for example would be considered same-day cancellation – please plan accordingly. If you still would like to cancel please fill out below:
Skip Service Policy
If you are a routine customer and want to skip for any reason, your next cleaning will reflect the appropriate frequency quoted. For example, if you are bi-weekly but skip cleaning the next time we clean, your monthly rate will apply. This is fair due to the extra dust and dirt build-up in the house. Also being a bi-weekly customer means we have reserved your spot in our schedule to be cleaned by the same team at a consistent time. If customers skip it will affect that team’s entire day’s schedule. Lastly, it is not fair to the monthly customer who pays a higher rate for monthly cleanings, and a bi-weekly customer who is actually only cleaned once that month, but remains at the cheaper rate.
